How to remove yourself from Exact Customer
Also known as Exact Opco, LLC
Exact Customer (Exact Opco, LLC) sells leads to companies like home-improvement dealers, and its website has no opt-out page. Its California registry entry lists info@exactcustomer.com and 516-253-6644 for contact. Of 112 opt-out requests in the filing, 32 were complied with in part and 80 denied.
On average, Serus sends about 184 removal requests per person, 89% of them to data brokers, so expect Exact Customer to be one of many.
Reviewed by Anthon Wansland
Head of Product & Co-Founder
Serus is a privacy company with paid tools to find and remove your personal data. This guide shows the free way to do it yourself.
- Opt-out page
- exactcustomer.com
- Method
- Email, Phone
- Privacy email
- info@exactcustomer.com
- What you need
- Email address
- Time to remove
- About 2 days (median for deletion requests, as Exact Opco reported to California for 2024)
- Cost
- Free
- Phone
- (516) 253-6644
- Mailing address
- 552 7th Ave, Suite 401, New York, NY, 10018, United States
- Opt-out requests (2024)
- Complied with 29% of 112 (all in part), median 2 days
- Deletion requests (2024)
- Complied with 29% of 112 (all in part), median 2 days
- Last updated
Phone, address, request figures and data practices: as Exact Customer reported them to the California data broker registry for 2024.
How to opt out of Exact Customer
- 1
Email info@exactcustomer.com
Name the right you're using (opt out of sale or sharing, deletion) and include the name, address and email the company would hold for you.
- 2
Call 516-253-6644 if email gets no reply
Same registry entry, listed as an optional phone number.
- 3
Keep a copy of what you sent
If a request is denied, you'll have the wording to quote when you ask why.
Watch out for
- In its California filing, Exact Customer complied in whole with none of the 112 opt-out requests: 32 in part, 80 denied. Expect to follow up.
- It describes itself as a lead-generation business, so your details may sit with its clients too. Opting out here doesn't reach them.
Sources checked: cppa.ca.gov, exactcustomer.com
Last verified against the official page:
Who runs Exact Customer
Exact Customer is run by Exact Opco.
Source: California data broker registry
Does it come back?
Exact Customer doesn't publish a relisting policy.
Your rights
Exact Customer is in California's data broker registry, so California residents can ask it to delete data and stop selling or sharing it. It reports responding in 2 days on average.
California: CCPA. If you live in California, the CCPA lets you ask a business to delete the personal information it holds about you and to stop selling or sharing it. Businesses generally have 45 days to respond.
California: the Delete Act. Data brokers that hold information on Californians must register with the state. California residents can use DROP, the state's Delete Request and Opt-out Platform, to send one deletion request to every registered broker at once.
Other US states. Virginia, Colorado, Connecticut, Texas, Oregon and a growing list of other states give residents a similar right to delete. Vermont, Texas and Oregon also make data brokers register with the state. Where no state law applies, the broker's own opt-out above still works for most people.
General information, not legal advice.
Frequently asked
Does Exact Customer have an opt-out page?
Its homepage doesn't show one. The California registry lists info@exactcustomer.com and 516-253-6644.
How fast does it respond?
Its California filing reports a mean and median of 2 days.
Will my request be honored?
The same filing shows 112 opt-out requests: none complied with in whole, 32 in part and 80 denied.
Related guide How to delete yourself and your information from the internet 
Something changed? If these steps no longer match the Exact Customer opt-out, tell us and we'll re-check it.
